Asking for payment when I have a valid subscription

Whenever there is an update available for the app, you will need to log into your subscription again.

 

To do this, please open the app where you will see three icons on the top right hand corner: a star, a figurine and a cog wheel. Please click on the figurine and log in with your details. You will then see a message that says ACTIVE SUBSCRIPTION FOUND and you will be able to download the editions.

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3 Comments

  • 0
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    janicecorbin.uk

    Why can I not get my independent through this I pad. I am fed up with having this problem. I can get it on my tablet. It does not make sense.

  • 0
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    janicecorbin.uk

    I have registered a password and it is still not working.

  • 0
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    John Peacock

    I have now attempted 3 times to update my subscription with my new card details and am getting close to buying the Guardian. What on earth is going on.

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