The app won't accept my password, what should I do?

The app may not be accepting your password for one of a few reasons. The most common reason is because there are 2 ways to subscribe to the app: directly through https://subscriptions.independent.co.uk/, or through the App Store on your device.

If you are subscribed directly through iTunes, Google Play or Amazon Kindle you can reset your password by visiting the following website:

Apple iTunes: http://iforgot.apple.com

Google Play: https://www.google.com/accounts/ForgotPasswd

Amazon Kindle: http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201168590

If you are subscribed through Independent Subscriptions you can reset your password by opening https://subscriptions.independent.co.uk/ in a web browser and then click on 'Sign In', then 'Forgot Password?' and enter your email address. You will then be sent a message that contains a link to reset your password. 

If you have subscribed directly through us, you can reset your password using this link: https://subscriptions.independent.co.uk/forgot-password

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2 Comments

  • 1
    Avatar
    christineoxenburgh

    I have Dobe all that but it did not work

  • 2
    Avatar
    Brian Garnett

    I cannot log on to read paper even though I can log onto this site

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