I have a valid subscription and I’m having problems downloading an edition. Why?

If you are experiencing problems with the Independent app, we recommend that you turn off your device and restart it. If this doesn’t solve your problem, you should delete the application and then go back to the App Store for your device to download the application again. Don’t worry, any subscription you have purchased will still be valid if you do this.

  • For iPad or iPhone, you can do this by tapping and holding the Independent icon until it wobbles. Then tap the cross on the top left-hand corner of the icon. A box will pop up asking you to confirm that you want to delete the app. Tap OK. This will not cancel your subscription. You will then need to install the app again, just as you did the first time.
  • For Kindle, tap and hold down the Independent logo. When you see Remove from Device, tap this option. Don’t worry, any subscription you have purchased will still be valid if you do this. Go back to the Store in Newsstand and download Independent again and your subscription will automatically be restored.
  • For Android , go to Apps on your Android device. Tap and hold down the Independent logo. When you see Remove from Device, tap this option. Don’t worry, any subscription you have purchased will still be valid if you do this. Go back to the Google Play Store and download Independent again and your subscription will automatically be restored.

If you are still experiencing problems, please email appsupport@independent.co.uk or call us on 0203 615 2990

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